FAQS – 9pool Service

Frequently Asked Questions

What services does 9pool Service offer for swimming pools?

We offer weekly maintenance, deep cleaning, chemical balancing, equipment repair, draining, and inspection services.

Does 9pool Service clean green pools?

Yes! We offer recovery services for green pools and restore the water to a crystal-clear condition.

Does 9pool Service offer maintenance during the winter?

Yes, we offer winter maintenance to ensure your pool is protected during the colder months and ready for use in the spring.

What is a good pool cleaning schedule for pools in Dallas?

Our Recommendation is:
Daily: Skim the surface for debris.
Weekly: Vacuum the floor, brush walls and steps, check water chemistry, and use a metal sequestrant to prevent metal staining from the pool heater.
Weekly: Shock the pool, apply algaecide, check and adjust the pH, inspect the pool filter, the pump and run the circulation system for one hour per 10° F of air temperature.
Once a month: Check calcium hardness.

How can I schedule a service?

You can schedule a service by calling us directly, sending an email, or filling out the contact form on our website.

Can I request a quote for free?

Yes, requesting a quote from 9pool Service is completely free! There are no costs or obligations.

How can I request a free quote?

Simply contact us by phone, email, or by filling out the form on our website. Our team will get in touch with you promptly.

What information do I need to provide to request a quote?

Provide details such as your pool's size, the type of service you need, any specific issues you’ve noticed, along with your residential address, email and phone number.

How long does it take to receive my quote?

We strive to deliver your quote as quickly as possible, usually within 24 hours of your initial contact.

Am I obligated to accept the quote after receiving it?

No, you are under no obligation to accept the quote. Our priority is to ensure you have all the information you need to make the best decision.

What is the cost of weekly pool cleaning?

The cost depends on the size of the pool and the level of service required. We offer free estimates for new clients.

What is the investment to maintain a pool in Dallas?

9pool Service, Maintenance and Repair offers a variety of pool maintenance services, allowing you to choose the services that best meet your pool's needs. Our full-service package in the Northeast Dallas area starts at $215 per month. The cost of the services is based on factors such as the size and type of your pool, additional services required, repairs, and the frequency of maintenance.

Does 9pool Service work with saltwater pools?

Yes, we offer maintenance, cleaning, and repair services for saltwater pools, including inspection of the salt cell.

How does the chemical balancing service work?

Our chemical balancing service involves testing the water to adjust pH, chlorine, and other levels, ensuring safe and healthy water.

What is the turnaround time for an emergency repair?

We do our best to respond to emergency repair requests within 24-48 hours.

Does 9pool Service offer any annual maintenance plans?

Yes, we offer annual maintenance plans that include weekly cleanings, chemical balancing, and seasonal equipment checks.

Does 9pool Service replace filters and repair pumps?

Yes, our team is trained to repair and replace filters, pumps, and other essential equipment for the proper functioning of the pool.

How often should I clean my pool filter?

At 9pool Service, we recommend cleaning your pool filter twice a year: once before summer and once before winter. Typically, this is done in April and November to ensure your pool stays in optimal condition year-round.

Why is it important to clean the filter in April and November?

Cleaning the filter before summer ensures your pool is ready for increased use and helps maintain clean, healthy water during the hot months. Cleaning before winter prepares the filter for off-season maintenance and prevents debris buildup.

Can I schedule my filter cleaning with 9pool Service?

Absolutely! Reach out to us, and we’ll schedule a professional filter cleaning to keep your pool in perfect condition

How can I pay for the services?

We accept payments via bank transfer, credit card, and automatic recurring payments for clients who choose regular services.

What does it mean to be CPO-certified?

Being CPO-certified (Certified Pool & Spa Operator) means that our professional has completed specialized training in pool and spa maintenance, with expertise in essential areas like water chemistry, sanitation, filtration, safety, and regulatory compliance. This certification, widely recognized in the industry and required in many public and commercial pool operations, ensures that our specialists at 9pool Service have the necessary expertise to keep your pool safe, clean, and compliant with current standards.